INKredible Prime
What is INKredible Prime?
INKredible Prime is our brand new benefits package, introduced to enable customers to get even more value from their shopping experience with us when buying Printer Supplies.
For just £19.99/annually, member benefits are:
How do I Become an INKredible Prime Member?
There are 2 ways to join up to take advantage of the extra benefits:
- Purchase the Annual Membership product from this link: Annual Prime Membership
- Select the Annual Membership at checkout when buying your printer supplies as normal
This will set up a rolling Membership with payment automatically charged on a recurring basis each year.
What Benefits Will I receive?
Free Unlimited Next Working Weekday Delivery
As part of your INKredible Prime Membership you will have the option to select either Next Working Weekday delivery via DPD, or Tracked 24 via Royal Mail, for no charge... Unlimited! Use it as many times during your Membership period as you wish, you'll always get our fastest delivery!
Double Reward Points Earned on Orders
Currently, registered customers receive 1% of their order total back as Reward Points to spend on future orders. Prime Members will receive double that amount, earning 2% on every order placed during the membership period.
Enhanced Offers and Discounts
We provide discounts several times a year to our customers to help save money on their printer supplies - With INKredible Prime, we'll email you with regular enhanced savings on the cartridges you need. We may also provide time limited offers to earn more than 2% reward points on purchases or extra discount depending on basket value or quantity of items purchased for example.
Priority Customer Support
We already have a super quick response time over Live Chat and email queries but we can offer scheduled calls to Prime members to place orders or provide assistance or reassurance on any issue. Email queries will also receive priority attention from our team.
Bonus Reward Points and Giveaways
In addition to enhanced discounts on products, we may also offer FREE Reward Points, Photo Paper and other free gifts, in addition to special prize draws, eligible when placing an order during a particular timeframe.
Terms and Conditions
Please see the following terms and conditions for INKredible Prime Paid Memberships ("Paid Membership Terms" or "Terms"). These Paid Membership Terms are important because they:
- describe the types of Paid Memberships that are available; and
- explain how Paid Memberships work and the conditions attaching to your eligibility for and use of them.
PLEASE READ THESE TERMS CAREFULLY AND IN FULL. THEY CONTAIN CERTAIN CONDITIONS AND RESTRICTIONS ON THE AVAILABILITY AND USE OF PAID MEMBERSHIPS, ASSOCIATED ADD-ON FEATURES, TRIAL ELIGIBILITY, AS WELL AS INFORMATION ON WHAT HAPPENS AFTER YOUR PAID MEMBERSHIP OR TRIAL COME TO AN END.
PAID MEMBERSHIPS CONTINUE INDEFINITELY AND YOU WILL CONTINUE TO BE CHARGED THE RECURRING MEMBERSHIP FEE AS ADVERTISED, AND AS AMENDED FROM TIME-TO-TIME, UNTIL YOU CANCEL YOUR ACCOUNT.
1. Introduction
1.1 By purchasing a Paid Membership, you acknowledge and agree to these Paid Membership Terms, including the Terms of Use and User Guidelines. Capitalised terms used but not defined herein shall have the same meaning given to them in the Terms of Use. When you purchase a Paid Membership from INKredible, we will use your payment details and any other information in accordance with our Privacy Policy.
1.2 These Paid Membership Terms, the Terms of Use and the Privacy Policy along with any other terms referenced in this document should be read carefully. To the extent these Terms conflict with the Terms of Use or Privacy Policy, these Terms shall take precedence to the extent of such conflict.
2. Paid Memberships
2.1 You can find descriptions of our Paid Membership and their benefits on our website, and we will explain which benefits are available to you prior to purchasing your Membership. Subject to these Paid Membership Terms, users who purchase a Paid Membership may access that Paid Membership for their own personal use from the moment they submit their payment details successfully to INKredible and complete the checkout process.
2.2 Paid Memberships may be made available in the format of INKredible Prime Monthly ("Monthly Membership") and INKredible Prime Annual ("Annual Membership") and either service can be amended or removed at any time. We will contact you in such cases and you will have the opportunity to end your Membership if required.
2.3 If you subscribe Monthly we will collect your Membership payment once per month on the same day each month on a recurring basis until instructed otherwise. If you subscribe Annually, we will take payment on the same day each year on a recurring basis until instructed otherwise.
2.4 From time to time, we may also offer special promotional plans, content or discounted memberships for new customers which in no way affects current or ongoing Memberships for existing Members.
2.5 We reserve the right to modify the features and content we provide as part of our Paid Memberships from time to time and for any reason.
2.6 We may terminate or suspend your Paid Membership, in whole or in part:
2.61 at any time if we believe you have breached any of these Terms, if we stop providing the INKredible Prime Service or any material component thereof, or as we believe necessary to comply with applicable law; or
2.62 upon reasonable notice to you for any other reason.
2.7 After such time, INKredible shall not be obligated to maintain or permit any further access to such Paid Membership(s).
3. Payment/Cancellation
3.1 Unless otherwise indicated, Paid Memberships continue indefinitely until cancelled. You will be billed on a recurring basis on the same day of each billing period and you will pay and you authorise us (or the applicable third party, if you sign up through a third party) to charge your payment method the then-current Membership fee.
3.2 You may cancel your Paid Membership at any time by logging into your INKredible account and following the prompts on the 'My Account' page or by contacting Customer Services. Unless otherwise indicated, cancellation will take effect from the end of the billing period in which you cancel i.e. from the date of the next intended recurring payment
4. Free or Discounted Trials
4.1 Any Free or Discounted Trial Offers regarding INKredible Prime Memberships are strictly time limited and may be withdrawn or amended at any time.
4.2 Free or Discounted Trial Offers are not open to existing Members nor can existing Members cancel a Membership part way through with the intention of beginning a new subsidised Membership. No new Membership may be entered into after cancellation until the initial Membership term was due to expire.
4.2 Any Free or Discounted Trial Membership price will expire at the next renewal date i.e. end of the initial Membership period (1 Month or 1 Year). The Membership will then renew at the current full Membership price unless otherwise cancelled.
5. Membership features and Rewards
5.1 FREE Next Working Weekday and Tracked 24 delivery methods will remain free for the duration of the Membership period. The required delivery method should be selected at checkout when placing your order, depending on your preference. More details can be viewed on our Delivery Information page.
5.2 Double Reward Points (2%) will be earned on each order placed for the duration of the Membership period. More details can be viewed on our Reward Points page.
5.3 You will receive Priority Customer Service for the duration of your Membership. This will include but is not limited to; Priority Live Chat and email query support from a dedicated Support Manager (during weekday office hours 9:30am-5pm) and the option to place orders or receive support via telephone (outbound call by arrangement).
5.4 Any enhanced discount codes, offers, savings, free gifts and giveaways will be offered at our own discretion and are seen as extras on top of the main elements of the Membership; FREE Delivery, Double Reward Points and Priority Customer Service.