Delivery

Delivery Information

Returns

Guarantee/Returns

Product Help

Product Help

My Account

Account Help

Reward Points

Reward Points

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Contact Us


Our Product Guarantee




12 Month Product Guarantee

All products are fully covered by our 12 Month Guarantee against faults, defects and damage!

We have 20 years experience of solving problems and providing advice, so our friendly Customer Service people can usually get you up and printing again quickly if you encounter an issue! If we can't solve the problem quickly, we will offer a replacement or refund!

All we ask is that you get in touch as soon as you have a problem, no matter how small!




Our Firmware Guarantee

A number of printer manufacturers are now temporarily preventing the use of third party cartridges by installing a new firmware on your printer. We will cover your purchase for 12 Months should you encounter this issue!

Although our cartridge is not faulty when this happens we STILL apply our warranty support, either by making sure we can provide a fix or supply a replacement or refund should you not be able to use the cartridges because of this.








Returns Information



Free Returns!

Any products diagnosed as faulty or defective are FREE to return and won't cost you a penny! We'll either send out a pre-paid returns bag to collect the item or advise you to keep or dispose of the item.

As always, please contact Customer Support for assistance if you believe you have an issue, we're here to help! - And don't forget... We are unable to provide a refund if the item has been disposed of!




Items Ordered in Error

Always check the items you're ordering are correct for your printer. Any items ordered in error that are subsequently opened, installed, defaced or disposed of, cannot be refunded!

Mistakes do happen from time to time and we recommend searching our website using the text search box for your printer model, even if you have come to the website through an internet search! We often find this is the biggest reason for incorrect orders.

Please double check that any search results from internet search engines are definitely the item you need. Internet searches and adverts do not always provide the correct result 100% of the time as it provides what it believes might be a relevant product. These results are largely out of our hands so we do recommend checking cartridge codes against the information we supply at product, basket and checkout page and on any order confirmation or dispatch emails.

Please contact us as soon as possible if you believe you've made an error with your order or delivery address. We can usually put it right before the order is dispatched!

Once you've received your order, it is also worth comparing cartridge codes against any cartridges currently installed in your printer before taking them out of their sealed containers.

Should you receive the incorrect product through a rare picking error or because of an error on our website, we will of course collect the item at our expense. Product images on the website are for illustrative purposes only and may differ slightly to the supplied product in somes cases.




Changed Your Mind?

We go above and beyond many of our competitors regarding the length of time you have to change your mind on a purchase!

As a customer, your statutory rights allow 14 days from the day you receive your order to inform a company of a change of mind and desire to return the item for a refund. To give you a little extra time and to make things easier, we allow *30 Days from the date we dispatch your order!

Please contact us prior to sending anything back as we will need to verify your request before providing a returns reference and address.

*Please Note - Your statutory rights are not affected




1 Years Returns on Unopened Products!

We often have customers contact us to ask if they can return unopened products they now have no requirement for... Usually when replacing a printer.

The good news is that we now offer 'Reward Points' credit when you return your unwanted cartridges. Even better, we will accept any cartridges up to 1 year from purchase!

All we ask is this:

  • Contact Customer Support first! They can guide you through the process.
  • All cartridges are fully boxed and completely sealed as purchased
  • Any Multipacks are complete and unused as purchased
  • Cartridges were purchased within 1 year of the request

Customer Support will supply a returns reference and address to send your cartridges to. Once received, they will be checked and validated against your account and our terms and conditions above before any Reward Points are awarded. We will then send an email when complete and advise how much credit has been allocated.





Customer Support - Going Above and Beyond!



"After 20 years working with and supplying Ink Cartridges, we can provide the unique combination of trust, expertise, quality and value that others can't!

We make every possible effort to ensure our customers are happy. That is why they just keep on coming back! Check out our Trustpilot reviews, rated 9.7 from over 2,000 happy customers!

On the extremely rare occasion that there is a problem with one of our products, or even if you are not 100% satisfied in any way, please contact our friendly staff and they will be more than happy to help.

Our experienced staff can usually resolve any issues in a short space of time allowing you to get back to printing ASAP. In the event we are unable to identify or fix the problem you will be given the choice of a full refund or replacement goods. The choice is yours. We will also ensure you don't pay any postage costs."