If you have an issue with any products received, the first port of call should always be to contact our Customer Support team.
Many issues that our Customers experience can be resolved quickly by our online team and their aim is to get you back to printing as quickly as possible. If we can't solve the problem quickly through tried and trusted diagnostics and our vast experience covering all manner of issues, we will offer a replacement or a refund on products ordered within 12 months of the date the issue was first reported to us, including providing FREE returns where necessary.
Should an issue occur after 12 months and up to 3 years from purchase, we can still help! We'll still carry out any suitable diagnostic suggestions to get you printing as soon as possible. If that doesn't work, we'll either replace the item or offer Reward Points to the value of the original purchase (if unused or faulty upon installation), or provide an offer of partial Reward Points, dependant on any successful usage up to the point of the issue.
Many issues that our Customers experience can be resolved quickly by our online team and their aim is to get you back to printing as quickly as possible.
Please see the following steps:
Always check the items you're ordering are correct for your printer. Any items ordered in error that are subsequently opened, installed, defaced or disposed of cannot be refunded!
Mistakes do happen from time to time and we ALWAYS recommend searching our website using the text search box for your printer model, even if you have come to the website through an internet search! We often find this is the biggest reason for incorrect orders.
Please double check that any search results from internet search engines are definitely the item you need. Internet searches and adverts do not always provide the correct result 100% of the time as it provides what it believes might be a relevant product. These results are largely out of our hands so we do recommend checking cartridge codes against the information we supply at product, basket and checkout page and on any order confirmation or dispatch emails.
Please contact us as soon as possible if you believe you've made an error with your order or delivery address. We can usually put it right before the order is dispatched!
Once you've received your order, it is also worth comparing cartridge codes against any cartridges currently installed in your printer before taking them out of their sealed containers.
Should you receive the incorrect product through a rare picking error or because of an error on our website, we will of course collect the item at our expense and arrange to dispatch the correct item. *(Product images on the website are for illustrative purposes only and may differ slightly to the supplied product in some cases.)
Remember, we can only solve the problem if you get in touch, so contact us as soon as you have an issue, no matter how small!
Should you change your mind or have unwanted items in new condition reported within 1 Year from the order date, we're happy for you to send these back for a credit/Reward Points, providing they meet the returns criteria for new products (Fully boxed as new, unopened without any marks/sticky tape and with no internal packaging removed, defaced or opened etc.)
Any items of the above criteria reported and returned within 30 days are also eligible for a refund, so we recommend checking your orders as they're received, even if they aren't purchased for immediate use.
Any products diagnosed as faulty, defective or damaged are FREE to return and won't cost you a penny! We'll either send out a pre-paid returns bag to collect the item(s), email a PDF label if you have the means to print one or advise that you keep or dispose of the item.
As always, please contact Customer Support for assistance if you believe you have an issue, we're here to help!
And don't forget... We are unable to provide a refund/replacement if the item has been disposed of!
Please Note - Your statutory rights are not affected
Any products diagnosed as being affected by a Manufacturers 'Firmware Update' are ALSO covered under our 12 Month Warranty!
From time to time, some Original Manufacturers will release and download new firmware versions to your printer that may prevent or disrupt the use of third party compatible cartridges.
If you have cartridges that were previously working as expected but are now not recognised or produce an error such as 'Missing or Damaged', please contact us for further assistance. We can either replace cartridges or chips with latest versions to get you back up and printing as quickly as possible in these instances.
We understand the importance of finding a supplier you can trust.
After over 20 years working with and supplying Ink Cartridges, Toner and Printer Supplies, we can provide the unique combination of trust, expertise, quality and value that others can't!
We make every possible effort to ensure our customers are happy before, during and after purchase. That is why they just keep on coming back!
Check out our amazing reviews on the links below, all from genuine INKredible customers!
Trustpilot Reviews Rated 4.8 / 5 From over 8,000 Customers
Google Reviews Rated 4.8 / 5 From over 1,000 Customers
On the extremely rare occasion that there is a problem with one of our products, or even if you are not 100% satisfied in any way, please contact our friendly staff and they will be more than happy to help.