Delivery Information

Delivery and Returns

Delivery Options

Orders Under £25 - FREE 2nd Class

We offer FREE 2nd Class Delivery on all orders under £25! (Upgrade to 1st Class for £2 or Next Working Day Delivery for £4.99).

Daily order cut-off for this service is 5pm (product dependant).

Orders Over £25 - FREE 1st Class

We offer FREE 1st Class Delivery on all orders over £25! (Upgrade to Next Working Day for £4.99).

Daily order cut-off for this service is 5pm (product dependant).

Orders Over £100 - FREE Next Working Day Delivery (*Mainland UK)

We offer FREE Next Working Day Delivery on all orders over £100! (*Mainland UK destinations only. NI & Outlying areas may take 2-3 days).

Please be aware, this service DOES NOT deliver on weekends

You can also opt for FREE 1st Class if you wish for the order to be sent via Royal Mail without a signature required. Please include a mobile number at checkout if you wish to receive tracking and time slot information.

Daily order cut-off for this service is 3pm.

Northern Scotland, Highlands and Islands

Please note: When selecting a paid for DPD Guaranteed Next Working Day or Saturday delivery service, some Northern Scotland, Highlands and Islands postcodes have a longer than normal delivery schedule of between 2-4 days.

Please check your postcode using this DPD Guide before ordering, for more detailed information regarding delivery timescales for your area.

Guaranteed Saturday Delivery (Mainland UK)

We now offer Guaranteed Saturday Delivery for £5.99. This will be delivered by DPD up to 6pm. Please include a mobile number at checkout if you wish to receive tracking and time slot information.

Order cut-off for this service is 3pm Friday.

Republic of Ireland - £2.99

We still offer delivery to Ireland. However, to maintain this service, we've introduced a £2.99 Flat Fee to contribute to the excessive and rising cost of sending European Priority post.

Daily order cut-off for this service is 4pm.

Rest of Europe - £3.99

We still offer European delivery to many countries. However, to maintain this service, we've introduced a £3.99 Flat Fee to contribute to the excessive and rising cost of sending European Priority post.

Daily order cut-off for this service is 4pm.

*European Orders - Brexit Update*

As of January 1st 2021, the United Kingdom withdrew its membership from the European Union. As a consequence, our European customers may be liable for a customs import fee, payable before delivery.

Paypal Express Purchases

When opting to checkout via Paypal Express, you will be re-directed to Paypal to confirm your payment method and delivery address, before returning to our checkout page to select a delivery method and confirm your order.

Any delivery charges due from your selected delivery method will be added to your total before you confirm your order.

Dispatch Schedule

Orders are processed during our working hours of 9am-5pm, Monday to Friday.

The table below shows any delivery charges and estimated delivery time from the day your order is dispatched. These timescales are a general guide and we do ask that 5 working days is allowed before contacting us to report a UK order as undelivered.

Postage MethodCostCarrierUpgrade OptionDelivery Timescale
1st ClassFREE on UK Orders Over £20Royal MailUpgrade to Next Working Day Delivery for £3.991-2 Working Days (Mon-Sat Delivery)
2nd ClassFREE on UK Orders Under £20Royal MailUpgrade to RM 1st Class for £1.502-4 Working Days (Mon-Sat Delivery)
Next Working Day DeliveryFREE on UK Orders Over £100Royal Mail/DPDNext Working Day (Mon-Fri Delivery)
UK Saturday Guaranteed£5.99DPDGuaranteed Saturday
Ireland£2.99Royal Mail/DPD2-4 Days
European Priority£3.99Royal Mail/DPD3-10 Days (Depending on Destination)

*95% of 1st Class post usually arrives the Next Working Day from dispatch, however this is not guaranteed.

Any orders placed after the cut-off times below will be dispatched the next working day. Any orders placed after the cut-off times below on Friday, Saturday, Sunday or Bank Holidays will be dispatched on the next available working day.

Item TypePostage MethodCut-Off for Same Day Dispatch
Compatible Ink CartridgesAnyOrder before 5pm for same day dispatch (Mon-Fri)
Compatible TonersAnyOrder before 3pm for same day dispatch (Mon-Fri)
OEM Genuine ProductsNext Working Day DeliveryOrder before 3pm for same day dispatch (Mon-Fri)
OEM Genuine Products1st Class, 2nd Class & EuropeOrders will be dispatched within 1-2 days of order

Other Delivery Information

Orders placed using Royal Mail 1st and 2nd Class can be delivered from Monday to Saturday.

Guaranteed Next Working Day deliveries are made Monday to Friday only and a signature will be required.

Letterbox Friendly Post

The table below shows our most popular Compatible products together with the recommended maximum order quantity to fit through a letterbox.

A combination of Multipacks and Individual cartridges are also possible in some cases with examples shown below, but information should be used as a rough guide based on our standard box sizes (from time to time our box sizes may differ).

ItemMultipacksIndividualsMixed Order
Brother LC123 and LC2232 Multipacks8 Individuals1 Multipacks / 4 Individuals
Brother LC970 and LC9802 Multipacks8 Individuals1 Multipacks / 4 Individuals
Brother LC1220 and LC12402 Multipacks8 Individuals1 Multipacks / 4 Individuals
Canon PGI-5/CLI-82 Multipacks10 Individuals2 Multipacks / 2 Individuals
Canon PGI-520/CLI-5212 Multipacks12 Individuals2 Multipacks / 4 Individuals
Canon PGI-525/CLI-5262 Multipacks12 Individuals2 Multipacks / 4 Individuals
Canon PGI-550/CLI-5512 Multipacks8 Individuals1 Multipack / 4 Individuals
Canon PGI-570/CLI-5712 Multipacks8 Individuals1 Multipack / 4 Individuals
HP 364XL (4 Cartridge Set)3 Multipacks8 Individuals2 Multipacks / 3 Individuals
HP 364XL (5 Cartridge Set)2 Multipacks8 Individuals1 Multipack / 4 Individuals
Epson 16XL, 18XL, 24XL and 29XL2 Multipacks8 Individuals1 Multipack / 4 Individuals

Many other product combinations will fit through a letterbox, but do not qualify as a 'Large Letter'.

Frequently Asked Questions - Delivery

I paid for Guaranteed Next Working Day delivery... What happens if it doesn't arrive on time?

Once your order leaves our warehouse, it is passed over to a third party delivery company. From time to time mail does naturally get lost or delayed due to events outside of our control. We do however understand how frustrating it is when something doesn't arrive when you expect it. If your order is not received the Next Working Day after ordering (Monday-Friday), we will refund your delivery charge!

Please be aware that orders placed after 5pm (or the cut-off time for that item) on Friday or over the weekend will be dispatched on the following Monday (or Tuesday in the event of a Bank holiday). Orders placed before the Friday cut-off time should be delivered on Monday (or Tuesday in the event of a Bank Holiday).

My order hasn't arrived during the expected Royal Mail timeframe?

We expect 99% of orders to reach you within the expected timeframe indicated above and at checkout. Inevitably there are delays from time to time that are out of our hands, but we do ask for a little patience when expecting a delivery. Royal Mail do not declare post 'lost' until 15 days after posting and we realise this is too long to expect customers to wait.

We ask that 5 working days is allowed before we investigate an undelivered order. We often find that in many instances of orders reported as undelivered, the following has occurred:

  • Concierge or Reception has taken delivery in large blocks of flats or workplace
  • Parcel has been left with a neighbour and no calling card has been left
  • Another family member has taken delivery and not informed the recipient
  • Parcel has been taken back to the sorting office without leaving a calling card

Will my parcel fit through a letterbox?

This largely depends on the items ordered although we have designed our packaging to be as letterbox friendly as possible!

Our warehouse team will always attempt to pack your order to fit through a letterbox where possible and our handy 'Letterbox Friendly Post' guide above highlights the recommended maximum ordering quantity on our most popular ranges, should letterbox suitability be a consideration for you.

I've not received my order yet... but I have moved house recently?

A common issue we encounter is when a customer moves house but selects their old saved address at checkout. All addresses can be managed by the customer through their 'My Account' section when logged in.

Please ensure the correct address details are selected or entered at Checkout as we are unable to re-dispatch orders sent to the incorrect address. We recommend editing or deleting any old addresses you may have saved to avoid any future confusion

If you do make a mistake when ordering, please contact Customer Services as quickly as possible via to allow us time to correct the error before dispatch. We're also more than happy to delete an old address on request so feel free to get in touch!

I've ordered but I'm going on holiday... Can you hold my order until I'm back?

Unfortunately we are unable to hold orders as they are processed through our automated system.

If it is during a period where offer prices are live and you don't want to miss out, we recommend either ordering to a friend, work or family member's address or ordering a quantity that will fit through a letterbox in your absence.

Otherwise it is probably best to place the order when you return home to avoid a trip to the local sorting office.

Can I order for 'Collect at Store'?

Unfortunately not. We can only ship to domestic and business addresses where the named recipient resides or works.

If checking out via Paypal, please ensure the correct delivery address is selected from within Paypal. We quite often find 'Collect at Store' addresses that were previously used by Paypal for other merchants are inadvertently selected when checking out with us.

Unfortunately we are not able to re-dispatch orders addressed to other stores for 'Click and Collect' or 'Collect at Store'. This will be the customers responsibility to contact the address on the order.

What's the difference between 1st Class/2nd Class and RM24/RM48?

Simple answer... Nothing. RM24 and RM48 are the equivalent service as 1st Class and 2nd Class but renamed for businesses. You might see RM24 or RM48 appear as the postage method within your account and it just means Royal Mail 1st class or 2nd class as everyone knows it.

It is not a 'Guaranteed' 24 or 48 hour service from day of dispatch, but it is an indication of the fastest possible time 1st or 2nd class post might arrive.

Ordering Tips

Keep a good stock!

It's always a good to have an idea of when you are likely to run out of ink and make sure you have re-ordered in plenty of time. Timescales listed above are only guidelines and we're quite often left in the hands of our 3rd party delivery services after items are dispatched.

We understand customers often order when they run out but we recommend keeping a good few months of stock at hand so that you are not adversely affected by any delivery delays

Weekend Orders

If you order after 5pm on Friday or during the weekend, be aware that orders will be packed on Monday and the first day possible to receive a weekend order is Tuesday at the very earliest. Our working week is Monday to Friday

Check your delivery address!

At checkout, please make sure you have selected your current correct delivery address. Many customers have several addresses saved and it is very easy at times to select an old or incorrect address by mistake.

When logged into the website, old addresses can be edited or deleted from the 'My Account' section under 'Addresses'. We recommend taking a few moments to delete any old or no longer used addresses which will make the checkout process quicker for you and eliminate the chances of a mistake being made.

We also regularly see incorrect digits used in postcodes (i.e. ! instead of 1, & instead of 7, or a o instead of 0 etc.) Addresses are not routinely checked so any addresses selected or entered at checkout will be exactly where the parcel is sent. Luckily our warehouse pickers and packers spot a large percentage of mistakes before the parcel is sent but during busy periods, some can slip through the net!

Preparing for delivery

Like us, you'll probably find yourself at work during the times you'd expect a parcel to arrive! Make sure you have set up a designated neighbour, a safe place or selected a local post office through Royal Mail for those times you are not in.

Many people now choose to get their parcels delivered to a work address or alternative family address where there will always be someone to accept non-letterbox friendly deliveries.

Alternatively, check if your product appears in the 'Letterbox Friendly' guide above to ensure your order quantity can be delivered through your letterbox should you not be in.

Think about your usage

Estimate how much ink or toner you normally get through and base your buying decision on that. We want you to take advantage of our tiered pricing as much as possible but we do recommend ordering a maximum of 6 months supply. This also ensures all cartridges purchased remain covered under the 12 month warranty.

Generally keeping 1 or 2 months supply is more sensible as you will benefit from any price drops and sales more often.

Contact us!

Please contact us as soon as possible if you believe you've made an error with your order or delivery address. We can put it right before the order is dispatched!