Delivery

Delivery Information

Returns

Guarantee/Returns

Product Help

Product Help

My Account

Account Help

Reward Points

Reward Points

Website

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Account Help




How do I log in?

Providing you are already registered and have an Inkredible account, you can easily log in by using the 'Log In' button at the top right hand side of the website.

Alternatively, you will also be prompted to log in or register after trying to progress beyond the basket screen when not logged in.

If you have yet to create an Inkredible account, the option to register is also provided on the log in screen.




Forgotten Password

It seems you need a password for everything these days and Inkredible is no different! However we do understand keeping on top of your passwords is a daily task so we have 2 options available should you forget your current password.


Password Reset

Performing a password reset is easy and can be done from the main login screen under the fields to enter your email/password. Click the link that says Forgotten / Don't know your password? - Click Here - Enter your account email address and if it is a valid account, we'll send a link for you to click. This will allow you to assign a new password before allowing you to go on your merry way!


Magic Login Link

Sometimes you might be in a hurry to place an order but have forgotten your password or you might have a particularly long or complex password. This is where Magic Login Link can help! Simply enter your email address and we'll send you a direct link to log in to your account. This link will expire after 1 hour for security reasons. If you need to set a new password we recommend the Password Reset option, as you can only change your password when logged in if you know your original password.




I can't log in to my account!

In our experience, the biggest cause of login problems include the following:

  • Entering an incorrect email address or password
  • Caps lock being active when entering a password
  • Extra characters or spaces in an email or password field

  • If you still need help to log in after checking the above and using the login tools described, please get in touch and we'll be happy to look into it further!







    Managing Your Account

    You can manage your account details by logging in to your account and selecting the My Account option at the top right hand side of the website.

    Within 'My Account' you have access to several different options regarding your account:

    • View, print or save previous order invoices
    • Delete, edit or add new address details
    • Manage your email contact subscriptions
    • Update your account email address or password
    • Add a VAT number if applicable
    • View your Reward Points history
    • Delete previously saved payment cards

    You don't have to log in to place an order, but there are many benefits of being logged in to your account!




    Reward Points

    Here at Inkredible, we like to Reward our customers for their loyalty... So when you place an order we will award 1% of the total back into your account as Reward Points to spend in the future!

    Providing you're Logged in to your account when placing the order, you can earn them simply by shopping as normal and spend them by selecting 'Apply Reward Points' at the Basket summary page.

    If you complete checkout as a Guest you will not earn any Reward Points or be able to spend any available in your account.




    Order Invoices

    We now send ALL order invoices as a .pdf attachment on the Order Confirmation email when you complete an order.

    You can also access your full order history from within the 'My Account' section. Here you can View, Print or Save copies of invoices.