I used to alternate Inkredible cartridges with HP ones however when without my approval the firmware upgraded on my HP printer it suddenly told me I could not use the inks that were in the printer as they were not HP. I was furious! I used the online chat to Inkredible and they sent me an envelope for me to send them back and they would program the chip or they could send me the chip to swap the chip over. That is what I call a service! From now on they get all the ink orders and I will never buy another HP printer when I replace this one!
I have used Inkredible for many years and they have always been good and last for ages with my usage and never have I had a problem so this latest fiasco on the part of HP and the resolution by Inkredible just re-inform they are a great choice.
Quality
Performance
Value for money
Duncan|20/07/2025 11:39
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A manager responded to this review
Thank you so much for your kind words and loyalty! We strive to provide top-notch customer service and quality products. It's unfortunate that HP's firmware caused such inconvenience, but we're glad we were able to assist with a solution. We appreciate your continued support and look forward to serving you in the future!