We no longer offer live phone support, here's why:

At INKredible offering the very best customer support is a top priority. We offer 24/7 online support via support tickets, email, social media, and live chat weekdays between 9:30AM and 5:30PM (and more often than not outside of these times too!)

So why have we chosen to limit our support to online only channels?

  • We currently supply cartridges for over 2,500 different printers to customers in more than 50 different countries, to offer quality phone support to all our users around the world would mean one of two things:
  • A significant increase to the price we’d have to charge for our products.
  • A reduction in the level of service we offer, in order to service more requests with fewer resources

Using online resources such as email, and chat allows us to keep our overall pricing down while maintaining the reliable and innovative level of service we are known for.

Customer Support
Online Support
More importantly: We truly believe it wouldn't be possible to provide the same effective assistance over the phone.

For those customers who do need to contact us queries can often be technical in nature and require specific trouble shooting in order for us to diagnose and resolve any issues.

Doing this over the telephone is difficult and time consuming for both you and us.

  • We find that electronic communication is the most efficient way for us to help you because:
  • Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.
  • We can instantly view your account details, the products you've purchased from us, the printer you have, and other information so we can troubleshoot effectively.
  • It's faster. We can investigate complex questions without putting you on hold.
  • We can route complex questions to the appropriate staff member to ensure you are dealing with someone with the specific knowledge to help resolve your issue quickly.
  • You can send us information to help us quickly diagnose problems: Screenshots, photographs, scans of printed documents etc.
  • We can send you links, screenshots, instructions, returns labels etc.​

All emails are answered in a timely manner, normally under 2 hours during office hours. If you want immediate assistance or would just prefer a real-time conversation you can talk to use via Live Chat.

You can also consult our FAQ and Blog, both of which include instructions, videos and guides to solve most of the common questions we get asked.

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