Now hold the front page folks.
We've just come across something by Brother that claims customers should "beware of the hidden costs" of compatible ink and toner supplies. Now, as suppliers of such products, you won't be surprised to hear that our ears more than pricked up a little.
The firm has released a report that claims switching to third-party inkjets could be a false economy. Well they would say that – after all, they want you to buy their original products!
In all seriousness though – and we're not really having a dig – we'd just like to defend our corner. Brother says buying third-party products throws up a whole host of problems.
These include leakages – it claims some compatible cartridges deliver a low percentage of ink – compatibility issues, and problems with yield variation. It also suggested that using compatibles can cause damage to printers, as the ink often dries out, damaging the print head.
Now, it's always important to have an open mind – which is why we reckon compatible cartridges are more than capable of being up to the job. A quick look at our customer testimonials confirms this. "The service is Inkredible," reckons Mr David Alfred Smith (thanks David) and while Laura Page admits to having problems with non-original cartridges in the past she writes: "But this is A1 so far. Will definitely be buying from you again, and oh, the price, how could I not mention, is FANTASTIC."
And we've also put together a handy little guide that talks about the difference between remanufactured, compatible and refilled cartridges. You can read it here.
What do you think about the debate? We'd love to hear from you.