HP 934/935 Firmware Update **AUG 2018**

HP Officejet Pro 6230/6830 Firmware Update**AUGUST 2018 UPDATE**

As you may or may not be aware, HP have recently installed firmware updates onto several printers, including the Officejet Pro 6230 and Officejet Pro 6810/6820/6830, which may have disabled the functionality of compatible cartridges in your printer.

The good news is that HP have made a fix available in the form of downloadable firmware updates from their support site. The latest updates available are dated July 31st 2018.

If you encounter problems with your printer when installing any compatible cartridges, particularly when receiving the ‘Missing or Damaged Cartridges’ error message, then we recommend installing the latest correct firmware for your printer from the following links:

 

HP Officejet Pro 6810/6820
DOWNLOAD HERE


HP Officejet Pro 6830
DOWNLOAD HERE

HP Officejet Pro 6230
DOWNLOAD HERE


1) Once on the correct page for your printer model, you should see a Blue ‘Download Now’ button. Click the button and select ‘Save as’ or the file may automatically download.

2) Once the file has downloaded, run the file (Usually found in your Windows 'Downloads' folder) and this should then be uploaded to your printer, re-enabling your compatible cartridges once again.

Let us know if this re-enables compatible cartridges for you!

 

*Inkredible.co.uk do not take any responsibility for failed Firmware updates and as such, they are only to be undertaken at the customers own risk.

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HP 903/903XL Firmware Update **AUG 2018**

HP Release New Firmware It has been confirmed that HP have released a new Firmware (August 2018) for any printers recently affected by non working compatible 903 and 903XL cartridges.

The new firmware file removes outdated supplies authentication measures as deployed in the latest automatic firmware version that may have been downloaded to your printer. This automatic update may prevent the printer from working with third party cartridges that contain non-HP security chips.

Please note that even with this change HP cannot guarantee the quality or reliability of non-HP supplies.

If you have one of the affected printers listed, then we recommend visiting the correct link for your printer below:

HP Officejet Pro 6950
DOWNLOAD HERE

HP Officejet Pro 6960
DOWNLOAD HERE

HP Officejet Pro 6970/6975
DOWNLOAD HERE


Instructions

1) Simply download the correct firmware file from the HP website by clicking the 'Download' button above that is relevant to your printer model.

2) The downloaded file can usually be found in your 'Downloads' folder in Windows. Double click the file. It will run and search for the relevant connected printer. Click 'Update' to begin to update your printers' firmware. This may take a few minutes to complete.

*Inkredible.co.uk do not take any responsibility for failed Firmware updates and as such, they are only to be undertaken at the customers own risk.

Let us know if this re-enables compatible cartridges for you!

Which Printers Are Affected:

  • HP Officejet Pro 6950
  • HP Officejet Pro 6960
  • HP Officejet Pro 6970
  • HP Officejet Pro 6975
Read More →

HP 953/953XL Firmware Update **AUG 2018**

HP Release New Firmware It has been confirmed that HP have released a new Firmware (August 2018) for any printers recently affected by non working compatible 953 and 953XL cartridges.

The new firmware file removes outdated supplies authentication measures as deployed in the latest automatic firmware version that may have been downloaded to your printer. This automatic update may prevent the printer from working with third party cartridges that contain non-HP security chips.

Please note that even with this change HP cannot guarantee the quality or reliability of non-HP supplies.

If you have one of the affected printers listed, then we recommend visiting the correct link for your printer below:

HP Officejet Pro 8210
DOWNLOAD HERE

HP Officejet Pro 8710/8715
DOWNLOAD HERE

HP Officejet Pro 8720/8725/8728
DOWNLOAD HERE

HP Officejet 8730/8740
DOWNLOAD HERE


Instructions

1) Simply download the correct firmware file from the HP website by clicking the 'Download' button above that is relevant to your printer model.

2) The downloaded file can usually be found in your 'Downloads' folder in Windows. Double click the file. It will run and search for the relevant connected printer. Click 'Update' to begin to update your printers' firmware. This may take a few minutes to complete.

*Inkredible.co.uk do not take any responsibility for failed Firmware updates and as such, they are only to be undertaken at the customers own risk.

Let us know if this re-enables compatible cartridges for you!

Which Printers Are Affected:

  • HP Officejet Pro 8710
  • HP Officejet Pro 8715
  • HP Officejet Pro 8720
  • HP Officejet Pro 8725
  • HP Officejet Pro 8728
  • HP Officejet Pro 8730
  • HP Officejet Pro 8740
  • HP Officejet Pro 8210
Read More →

HP 950/951 Firmware Update **AUG 2018**

HP Release New Firmware It has just been confirmed that HP have released another new Firmware (August 2018) for any printers recently affected by non working compatible 950/951 cartridges.

This new firmware file removes outdated supplies authentication measures as deployed in the latest automatic firmware versions your printer may have received. Your printer may be prevented from working with third party ink supplies that contain non-HP security chips.

Please note that HP cannot guarantee the quality or reliability of non-HP supplies.

If you have one of the affected printers listed, then we recommend visiting the correct link for your printer below:

HP Officejet 8610/8615/8616
DOWNLOAD HERE

HP Officejet 8620/8625
DOWNLOAD HERE

HP Officejet 8630
DOWNLOAD HERE

HP Officejet 8640
DOWNLOAD HERE

HP Officejet 8660
DOWNLOAD HERE


Instructions

1) Simply download the correct firmware file from the HP website by clicking the 'Download' button above that is relevant to your printer model.

2) The downloaded file can usually be found in your 'Downloads' folder in Windows. Double click the file, it will run the program and search for any affected connected printers. Click 'update' to update your printers' firmware. This may take a few minutes to complete.

*Inkredible.co.uk do not take any responsibility for failed Firmware updates and as such, they are only to be undertaken at the customers own risk.

 

Let us know if this re-enables the use of compatible cartridges for you!

 

Which Printers Are Affected:

  • HP Officejet Pro 8610
  • HP Officejet Pro 8615
  • HP Officejet Pro 8616
  • HP Officejet Pro 8620
  • HP Officejet Pro 8625
  • HP Officejet Pro 8630
  • HP Officejet Pro 8640
  • HP Officejet Pro 8660
Read More →

HP 953 Series Firmware Update (February 2018)

HP Release New Firmware It has been confirmed that HP have released a new Firmware (February 2018) for any printers recently affected by non working compatible 953XL cartridges.

The new firmware file removes outdated supplies authentication measures as deployed in the latest firmware version, that may prevent the printer from working with certain ink supplies that contain non-HP security chips. Please note that even with this change HP cannot guarantee the quality or reliability of non-HP supplies.

If you have one of the affected printers listed, then we recommend visiting the correct link for your printer below:

HP Officejet Pro 8210
DOWNLOAD HERE

HP Officejet Pro 8710
DOWNLOAD HERE

HP Officejet Pro 8720/8725/8728
DOWNLOAD HERE

HP Officejet 8730/8740
DOWNLOAD HERE


Instructions

1) Simply download the correct firmware file from the HP website by clicking the 'Download' button above that is relevant to your printer model.

2) The downloaded file can usually be found in your 'Downloads' folder in Windows. Double click the file, it will run and update your printers' firmware.

*Inkredible.co.uk do not take any responsibility for failed Firmware updates and as such, they are only to be undertaken at the customers own risk.

Let us know if this re-enables compatible cartridges for you!

Which Printers Are Affected:

  • HP Officejet Pro 8720
  • HP Officejet Pro 8725
  • HP Officejet Pro 8728
  • HP Officejet Pro 8730
  • HP Officejet Pro 8740
  • HP Officejet Pro 8210
Read More →

HP 950/951 Series Firmware Update (September 2017)

HP Release New Firmware It has just been confirmed that HP have released another new Firmware (September 2017) for any printers recently affected by non working compatible 950/951 cartridges.

The new firmware file removes outdated supplies authentication measures as deployed in firmware version 1640AR or 1640CR that may prevent the printer from working with certain ink supplies that contain non-HP security chips. Please note that even with this change HP cannot guarantee the quality or reliability of non-HP supplies.

If you have one of the affected printers listed, then we recommend visiting the correct link for your printer below:

HP Officejet 8610/8615/8616
DOWNLOAD HERE

HP Officejet 8620/8625
DOWNLOAD HERE

HP Officejet 8630
DOWNLOAD HERE

HP Officejet 8640
DOWNLOAD HERE

HP Officejet 8660
DOWNLOAD HERE


Instructions

1) Simply download the correct firmware file from the HP website by clicking the 'Download' button above that is relevant to your printer model.

2) The downloaded file can usually be found in your 'Downloads' folder in Windows. Double click the file, it will run and update your printers' firmware.

*Inkredible.co.uk do not take any responsibility for failed Firmware updates and as such, they are only to be undertaken at the customers own risk.

 

Let us know if this re-enables compatible cartridges for you!

 

Which Printers Are Affected:

  • HP Officejet Pro 8610
  • HP Officejet Pro 8615
  • HP Officejet Pro 8620
  • HP Officejet Pro 8625
  • HP Officejet Pro 8630
  • HP Officejet Pro 8640
  • HP Officejet Pro 8660
Read More →

HP 970/971 Printer Range - Firmware Update FIX!


HP Officejet Pro 6230/6830 Firmware UpdateAs you may or may not be aware, HP have recently installed timed firmware updates onto several printers, including the Officejet Pro X451dw, X476dw, X551dw and X576dw printers which may have disabled the functionality of compatible cartridges in your printer.

The good news is that HP have now made a fix available in the form of a downloadable firmware update from their support site.

If you encounter problems with your printer when installing our compatible cartridges, particularly when displaying the ‘Missing or Damaged Cartridges’ error message, then we recommend searching for the correct new firmware for your printer (and correct PC operating system) from the following link: HP Support & Drivers

 

1) Once on the correct page for your printer model, you should see a Blue ‘Download’ button. Click the button and select ‘Save as’.

2) Once the file has downloaded, run the file (Usually found in your Windows 'Downloads' folder) and this should then be uploaded to your printer, re-enabling your compatible cartridges once again.

 

*Inkredible.co.uk do not take any responsibility for failed Firmware updates and as such, they are only to be undertaken at the customers own risk.

 

Let us know if this re-enables compatible cartridges for you!

Read More →

HP 934/935 Firmware *2018 UPDATE*

HP Officejet Pro 6230/6830 Firmware Update**MARCH 2018 UPDATE**

As you may or may not be aware, HP have recently installed firmware updates onto several printers, including the Officejet Pro 6230 and Officejet Pro 6810/6820/6830, which may have disabled the functionality of compatible cartridges in your printer.

The good news is that HP have made a fix available in the form of a downloadable firmware update from their support site. The latest update available is dated October 2017.

If you encounter problems with your printer when installing any compatible cartridges, particularly when displaying the ‘Missing or Damaged Cartridges’ error message, then we recommend installing the latest correct firmware for your printer from the following links:

 

HP Officejet Pro 6810/6820
DOWNLOAD HERE


HP Officejet Pro 6830
DOWNLOAD HERE

HP Officejet Pro 6230
DOWNLOAD HERE


1) Once on the correct page for your printer model, you should see a Blue ‘Download Now’ button. Click the button and select ‘Save as’ or the file may automatically download.

2) Once the file has downloaded, run the file (Usually found in your Windows 'Downloads' folder) and this should then be uploaded to your printer, re-enabling your compatible cartridges once again.

Let us know if this re-enables compatible cartridges for you!

 

*Inkredible.co.uk do not take any responsibility for failed Firmware updates and as such, they are only to be undertaken at the customers own risk.

Read More →

HP 950/951 Firmware Update - FIX!

HP Have Issued Updated FirmwareUPDATE: NEW FIRMWARE RELEASED!

It has just been confirmed that HP have released a new Firmware for the printers recently affected by non working compatible 950/951 cartridges. It has now removed the security features designed to inhibit the use of third party compatibles, and as such, any remaining cartridges you have should work again after updating to the latest version.

 

  • File Description (Oct 12th):

    "This firmware update removes previous security firmware that may prevent the printer from working with certain ink supplies that contain non-HP security chips."


    If you have one of the affected printers listed, then we recommend visiting the correct link for your printer below:



    HP Officejet 8610/8615/8616
    DOWNLOAD HERE

    HP Officejet 8620/8625
    DOWNLOAD HERE

    HP Officejet 8630
    DOWNLOAD HERE

    HP Officejet 8640
    DOWNLOAD HERE

    HP Officejet 8660
    DOWNLOAD HERE


    Instructions

    1) Simply download the correct firmware file by clicking the blue 'Download' button on the relevant link above for your printer.

    2) The downloaded file can usually be found in your 'Downloads' folder in Windows. Double click the file, it will run and update your printers' firmware.

    *Inkredible.co.uk do not take any responsibility for failed Firmware updates and as such, they are only to be undertaken at the customers own risk.

     

    Let us know if this re-enables compatible cartridges for you!

     

 

Which Printers Are Affected:

  • HP Officejet Pro 8610
  • HP Officejet Pro 8615
  • HP Officejet Pro 8620
  • HP Officejet Pro 8625
  • HP Officejet Pro 8630
  • HP Officejet Pro 8640
  • HP Officejet Pro 8660
Read More →

HP Firmware Update - "Cartridges Missing or Damaged"

HP Have Issued Updated Firmware

The Problem:

It has just been confirmed that HP has released a new firmware version that has been downloaded to a number of printer models in their range via a network or internet connection.

  • Update: We have received reports that this firmware upgrade was built into the printers as a clocked automatic upgrade and it may not be possible  stop it from occurring by turning off the Auto upgrade.

If you have Compatible HP cartridges that were previously working but are now displaying the message 'Cartridges Missing or Damaged', it is likely that your printer has received the new firmware.

Unfortunately, this problem is industry wide and is affecting all compatible/third party cartridges from all UK suppliers.

 

 

Which Printers Are Affected:

  • HP Officejet Pro 8610
  • HP Officejet Pro 8615
  • HP Officejet Pro 8620
  • HP Officejet Pro 8625
  • HP Officejet Pro 8630
  • HP Officejet Pro 8640
  • HP Officejet Pro 8660
  • HP Officejet Pro x576dw
  • HP Officejet Pro x476dw
  • HP Officejet Pro x476dn
  • HP Officejet Pro x551dw
  • HP Officejet Pro x451dw
  • HP Officejet Pro x451dn
  • HP Officejet 6830

 

How To Prevent it:

Unfortunately the only sure fire way to prevent future firmware updates from being installed is to remove your printer from the network or internet connection and use the printer attached via USB only. We appreciate this may not be possible in all circumstances it may help to keep you printing in the short term until updated cartridges are available.

Whilst some of these printers to have the option of turning off automatic updates, it is our experience (and that of many of our customers judging by feedback we have received) that this option is not always adhered to and updates may still be applied even if the option is turned off.

It may be worth a try though, so if you want to give it a go the steps below should help if your model supports it: 

As long as Web Services is enabled, you can select the Web Services icon as seen in the image outlined in red:

HP Web Services

  1. Go to Settings,
  2. Then select Printer Update,
  3. Then Auto Update,
  4. and Off.

 

This will prevent the firmware from being updated on the printer. Within the same menu if you want to, you can also go to ePrint On/Off and Apps On/Off.



We are working hard with our manufacturer to produce cartridges that are once again able to work as expected with the affected models, we hope to have these available within the coming weeks.

  • Update: A new chip has now been produced and confirmed to work on the affected models - We have stocks of updated cartridges en route and expect these will be with us early october.

 

What To Do If You're Having Problems:

At INKredible all of our cartridges are 100% guaranteed to work in your printer. Even though this issue has arisen as a result of updates published by HP rather than a fault with any of our compatibles, if you have purchased your compatible cartridges from us and are having problems, then, as always, you will not be out of pocket!

All we need is for you to contact us with details of the error message you’re experiencing together with your printer model, and a member of our team will get back to you within 24-48 hours to advise further.

What We Will Do For INKredible Customers:

For any unusable cartridges you have, we would like to offer you Reward Points to the equivalent value, as well as an extra £5 by way of a good will gesture as we understand the situation is very frustrating.

You will also be the first to know via email when we have updated cartridges available to purchase and will have priority if initial stocks are limited.

  • Update: Alternatively, as we now have the updated cartridges en route from the manufacturer, if you would like to wait for the updated cartridges to arrive, just let us know and we will arrange replacements to be sent out as soon as they arrive.

 

 

 

 

 

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