We are in uncertain times at the moment, so we wanted to provide you with a quick update on our response to the ongoing COVID-19 pandemic.
With the increase of remote workers and home-schooling, along with the increased demand from our existing NHS and Healthcare customers, it has become clear that our role serving customers and the community during this time is a critical one.
To this end, we are continuing to process and dispatch all orders as normal.
So far, the speed of dispatch from our warehouse has been unaffected and you can expect your order to leave our warehouse as normal the day it is placed
However, please be aware, as the situation has progressed there is an understandable increase in people shopping online and all delivery networks have seen a huge surge in demand. Whilst Royal Mail is generally doing a fantastic job, we are receiving reports from customers that they are taking a little longer than usual to deliver packages during this time. Currently DPD reports no significant delays with their network, this may change over the coming weeks.
If you are desperate to print we would advise upgrading to our ‘Guaranteed Next Day’ delivery option at checkout, this will ensure your order arrives as quickly as possible.
The safeguarding of our staff and customers is our number one priority, so we are taking the necessary precautions to mitigate the risks associated with COVID-19.
This includes restricting staff and visitors to our offices and warehouse, ensure the minimal onsite staff adheres to strict social distancing policies, extra cleaning routines are put in place, and all team members that can work from home are doing so.
The humble home or office printer is one of those things that many don’t think about until it’s not available. Trust us, we know more than most how frustrating they can be when things don’t ‘just work’.
We’re not just an ink supplier, we’re ink experts! For over 20 years we have been helping and supporting our customers with just about every printer problem you can think of (and many you can’t).
In these difficult times we’re here to help you too.
Our amazing team members are working from home to make sure every question, query, and quandary is answered and resolved as quickly as possible.
Please Get In Touch If you need any help at all in these trying times
As our warehouse is still open we are accepting returns as normal. To start a return or speak to a member of our team regarding any issue please Get In Touch