To anywhere in the UK or Europe
UK Delivery - Sent via Royal Mail 24 and normally received within 3 working days. However, most of our customers receive their order the next working day. This service is the equivalent of 1st Class Post.
UK Delivery - Sent via Royal Mail Special Delivery or Next Working Day Courier.
Orders must be placed before 3pm, Mon-Fri. Orders placed after 3pm are not guaranteed for next working day delivery and are likely to arrive on the 2nd working day after the order is placed.
Orders placed on a Friday are guaranteed for delivery on Monday at the latest but delivery may be attempted on Saturday.
European delivery - Orders to be delivered outside of the UK are sent via FREE Royal Mail AirMail.
*Please allow up to 15 days for delivery.
Where possible, we will always attempt to pack your order in such a way that enables posting through a letterbox. Where this is not possible, Royal Mail will need somebody available to accept delivery of the parcel, or they may leave it in your designated safe place (Should you have one). In the event of a failed delivery, your parcel will be returned to your local sorting office to await collection.
Orders placed from 5pm Friday and over the weekend will be dispatched on the following Monday (or Tuesday in the instance of a Bank Holiday).
For more information or if your order has not arrived as expected see our FAQ.
We make every possible effort to ensure our customers are happy. That is why they just keep on coming back. On the extremely rare occasion that there is a problem with one of our products, or even if you are not 100% satisfied in every way, please contact our friendly staff and they will be more than happy to help.
If you have received faulty goods, please contact a member of our team detailing the problems you are experiencing, including any error messages you receive.
Our staff can usually resolve any issues in a short space of time allowing you to get back to printing ASAP. In the event we are unable to identify or fix the problem you will be given the choice of a full refund or replacement goods. The choice is yours. We will also ensure you don't pay any postage costs.
Please note however we will require any faulty cartridges to be available for return to us in order for us to inspect and refer any faults back to the manufacturer.
If you have ordered the wrong goods in error or have simply changed your mind, we are more than happy to offer replacements or a refund if the goods are returned to us and we receive them in a re-saleable condition.
Please note we are happy to accept returns well after the normal 14 day period outlined under the EU Consumer rights directive and will consider any return request for unwanted or 'no longer needed' goods regardless of when they were ordered.
Again we will also ensure you don't pay any postage costs, and will be happy to post out any replacements free of charge.