Due to the current adverse weather conditions affecting our region normal operations have been disrupted. We will be updating this page as the situation evolves.
Thursday 01/03/2018 - 17:30 PM
Again, Royal Mail were successful in making our evening collection and most orders were dispatched as expected. If you have received a 'Dispatch Confirmation' email, then your order has been handed to Royal Mall and is on its way.
We do remind customers that the adverse weather is affecting most delivery services aruond the country and to allow a little longer for Royal Mail to make thier deliveries. We appreciate your patience during this time.
Thursday 01/03/2018 – 08:30AM
Following the further snowfall overnight there is likely to be severe disruption to operations again today. We do have a small team that were able to safely make it in and they will be doing their best to ensure as many orders as possible are dispatched and that all your queries are answered.
Unfortunately, it may not be possible to get back to everyone or dispatch all orders on time with the limited resources we have available, so your patience at this time is very much appreciated.
Wednesday 28/02/2018 - 17:30 PM
Royal Mail were successful in making our evening collection and most orders were dispatched as expected. If you have received a 'Dispatch Confirmation' email, then your order has been handed to Royal Mall and is on its way. Of course, Royal Mail are experiencing problems with the weather also and have advised us things are likely to take a little longer than normal to reach customers. We appreciate your patience during this time.
Wednesday 28/02/2018 - 12:30 PM
We do have a small contingent of staff in the warehouse processing orders ready for dispatch. However, at this point we are still unsure as to whether Royal Mail will be able to make our collection this evening.
Wednesday 28/02/2018 - 9:30 AM
In the interest of staff safety and wellbeing we have taken the decision not to open our offices this morning. Those staff members that can do so will be providing support and assistance from home via our normal ‘Live Chat’ and email channels where possible.
Unfortunately, this means that any orders due to be dispatched today may not leave our warehouse as expected. We will be liaising with staff throughout the day and if safe for some staff to travel we may be able to reopen our warehouse later this afternoon. Of course, we are then also reliant on Royal Mail and our couriers to be able to make their usual collections from us, which at this point has not been confirmed possible.