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Frequently Asked Questions

1: My order hasn't arrived as expected?

If your order hasn't arrived within 3 days of dispatch please check with your local sorting office to make sure nothing is waiting to be collected. Although we attempt to pack all orders to fit through a standard letterbox the majority are too big and require someone to be in when delivered. If you have missed the delivery it will be returned to your local sorting office and will be awaiting collection.

Please be aware, we have received a large number of reports of 'Posties' not leaving cards when deliveries have been missed, so please check with your local sorting office even if you have not received a card.

Although Royal Mail do not deem a First Class parcel as lost until 14 working days after the expected delivery date, if there is nothing waiting to be collected at your local sorting office we will re dispatch any order not received after only 5 working days.

If your order has not been received in this time please contact our friendly Customer Service Team on: 0800 0336 119

 

2: Have I received the correct cartridges?

Most of our cartridges are compatible with multiple printers and a comprehensive list of all the printers your cartridge is compatible with can be found on the top of the cartridge box. If you printer is not listed it is probably because the boxes are printed well in advance and can take time to be updated to reflect newer printer models.

If in doubt please check the product codes on the cartridge boxes against the codes listed on your dispatch note, or check your printer manufacturers website to see if your printer takes the same cartridges as those listed.

 

3: My printer uses the Canon PGi-5 and CLi-8 cartridges, do your compatible cartridges come supplied with the chip?

We now supply both Fully Chipped and Unchipped compatibles for these cartridges each with their own advantages.

Our Fully Chipped compatibles work directly from the box and include full ink monitoring facilities at a fraction of the cost of the genuine Canon cartridges.

The Unchipped compatible PGi-5 and CLi-8 cartridges we supply require you to swap the chips from your original Canon cartridges. Although this may sound a little daunting we do provide full instructions (with photographs) and we are happy to talk you through the process.

We have been selling these 'unchipped' cartridges for some time now and although initially the chip swapping procedure may have been a little tricky for some people, due to the savings available a lot of our customers have persevered and now regularly buy more of the unchipped compatibles.

One advantage of our RealJet compatibles is the orange 'Chip Holder' as once you have a working chip in this holder there is no need to handle the chip any more as this 'Chip Holder' will transfer onto all subsequent RealJet cartridges.

If you would like further information regarding our compatible PGi-5 and CLi-8 cartridges please contact our friendly Customer Service Team on: 0800 0336 119

4: I have a HP/Lexmark/Dell/Samsung/Xerox printer, do you supply cartridges for this model?

Unfortunately at this time we are unable to supply any HP/Lexmark/Dell/Samsung/Xerox printer cartridges. We are currently increasing the range of cartridges available and will be hoping to stock these cartridges again later in the year.

 

5: I ordered on behalf of my company, could you send me a VAT Invoice?

You can view and print invoices for any past orders by logging into 'Your Account' at INKredible.co.uk. Please note invoices are only generated once an order has been dispatched.

 

6: How secure are my card details and personal information when using INKredible.co.uk?

None of our customers have reported fraudulent use of a credit or debit card as a result of purchases made with us. We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee.

Our secure-server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet

In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just £50.00.

If your bank or card issuer holds you liable, we will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made with us while using the secure server.

7: When can I expect delivery?

All orders placed before 4pm will be dispatched the same day. We dispatch all orders Via Royal Mail First Class Post and most customers will receive their order the day after dispatch.

8: What is Google Checkout?

Google Checkout is an on-line payment processing service provided by Google aimed at simplifying the process of paying for on-line purchases. Users store their credit or debit card and shipping information in their Google Account, so that they can purchase at participating stores at the click of a button. Google Checkout also offers fraud protection, as well a unified page for tracking purchases and their status.

9: I have forgotten my password.

If you have forgotten your password and would like a reminder emailed to you just enter your registered email address at the login screen and leave the password box blank, your reminder will be emailed to you providing we have a record of your email address.

10: Can I order by phone?

Of course, please contact our friendly Customer Services Team on: 0800 0336 119

11: Does using compatible cartridges void my printers warranty?

The printer manufacturers make money from the high cost of original cartridges and wish to protect their profits. They are not however legally allowed to void your warranty for using compatible cartridges, and we are not aware of any customer having a warranty issue from using our cartridges.

12: I am having problems trying to pay for my order.

If you are having problems paying for your order using our Secure Server please log a query ticket with our friendly Customer Services Team stating the nature of the problem and if possible copying and pasting any error messages you receive.

If you experience a problem whilst using Google Checkout please consult Google's help forums for information regarding any known issues.

13: What is your returns policy?

Our Returns Policy can be found here.

14: I have changed my email address, how do I update my account?

Please contact our friendly Customer Service Team here.

15: Will my order require a signature on delivery?

Most of our orders are sent via Royal Mail First Class and do not require a signature on delivery. On some occasions we do send larger orders via Recorded Delivery, if this is a problem please let us know.

16: I get an error message when trying to view my invoice.

Invoices are only generated once an order has been dispatched, if your order is still awaiting dispatch when you try to view it you will receive an error message. If you have received your order and still get an error message when trying to view your invoice please contact our friendly Customer service Team on: 0800 0336 119

17: I am buying on behalf of a School / LEA, can I pay by account?

If you would like to open a credit account for your school or local authority and be able to order on-line or with your official Purchase Orders please contact our friendly Customer Service Team on: 0800 0336 119

18: What do I do if my printer will not recognise the cartridge?

In the unlikely event that your printer sends you a message saying "Installed Ink Cartridge cannot be recognised", simply take the cartridge out of the printer and reinstall again to ensure the contact points on the cartridge and on the printhead are aligned. Whilst doing so, it is imperative that you do not touch the computer chip with your fingers as the static electricity naturally created by the human body may have a detrimental effect on the chip. If the message still reappears, turn the printer off and then back on again. You may then get the usual Original Equipment Manufacturer (OEM) warning asking if you want to continue using a non-original cartridge. The warning message may include a declaration regarding warranty but, as stated earlier printer manufacturers are not legally allowed to void your warranty for using compatible cartridges. Simply click Yes and carry on with the normal printing procedure.

Epson printers:

Some of the newer Epson printers are programmed to recognise cartridges not made by Epson and prevent the printer from working with compatible cartridges. One way to overcome this problem is to disable the Epson Status Monitor, therefore stopping the printer from rejecting the compatible cartridge.

Disabling the Epson Status Monitor is very easy and takes just a couple of minutes.

1. In Windows 2000 (Win2k) use your mouse to select START -> Settings -> Printers or in Windows XP (WinXP) START -> Printers and Faxes.
2. Highlight ‘Printers’ (Win2k) or ‘Printers and Faxes’ (WinXP) by scrolling your mouse pointer over it, right-click and select ‘OPEN’.
   
3. Highlight your printer e.g. ‘EPSON Stylus RX420 Series’, then right-click and select ‘properties’.
   
4. Select ‘Printing Preferences’.
   
5. Now, Select the ‘Maintenance’ Tab.
   
6. Now, Select ‘Speed & Progress’.
   
7. Now, tick the ‘Disable EPSON Status Monitor 3’ and then select ‘OK’.
   
8. The ‘EPSON Status Monitor 3’ is now disabled greyed out in ‘EPSON Stylus RX420 Series Printing Preferences’.

 

Canon PGi-5 and CLi-8 compatibles:

If there are no lights on above the cartridges it suggests that the printer is not recognising the cartridges.

The chips on the Genuine Canon cartridges are quite fragile and very susceptible to static electricity, this can sometimes cause the chips to develop a fault during the transfer procedure. If the printer is not recognising the cartridge then this would seem to be the problem in your case. Unfortunately if the chips have become damaged the only solution is getting a new set of Canon cartridges, using them until empty and then trying the procedure again.

If you would like us to go through the chip transfer procedure with you please contact our friendly Customer Service Team on: 0800 0336 119

19: I no longer wish to receive information regarding INKredible.co.uk's latest offers, how do I un-subscribe from your newsletter?

You can un-subscribe from our mailing list by entering your email address in the form on our privacy page here.

20: How do I transfer the chip from my Canon PGi-5 and CLi-8 cartridges?

Full instructions for transferring the chips onto your compatible PGi-5 and CLi-8 cartridges can be found inside the cartridge boxes you have received or alternatively they can be found here.

21: Do you deliver to Europe?

Yes, We deliver Free of Charge to Europe on all orders over £30. Unfortunately we are unable to offer any deliveries outside the UK on orders less than £30.

22: My printer says a cartridge is empty when there is clearly ink left, what can I do?

It is not uncommon that compatible cartridges hold a greater amount of ink compared to originals. The original cartridges are designed to hold fixed volume of ink and print almost same number of pages every time. Because of higher ink volume, compatibles normally print more pages. Below is detailed explanation of why and how the problem occurs:

• Instead of reading actual ink level, many printers keeps a count of number of pages printed. Once you install new original cartridge it starts the count again!

• When you install compatible cartridge, printers sometimes don't reset the ink level automatically. Once it has printed certain quota of pages it thinks that cartridge is empty even if it is full of ink!

Recommended Solution:

• Restarting your printer may overcome the signal and reset the ink level. The printer will then print normally until the ink supply is minimal.

• If this does not solve the problem, find out if the cartridge has a copper chip at the bottom. If the cartridge has a chip you should gently clean this chip with a tissue paper or cotton. Also, gently clean the copper chip in the printer itself where you insert the cartridge. After this cleaning procedure reinstall the cartridge and restart your printer.

Please note that all inkjet cartridges will have a small amount of ink left when the cartridge is deemed as empty. The ink in the cartridges acts as a coolant and to prevent damage to the print head the cartridge is rarely allowed to run dry. At INKredible.co.uk all ink volumes advertised are usable ink volumes and take this safety margin into account, for example a cartridge advertised on INKredible.co.uk as holding 11ml of ink will in fact hold 13ml or 14ml.

23: Do you have a Privacy Policy?

You can view our privacy policy here.

24: What are your Terms and Conditions?

You can view our Terms and Conditions here.